• What Happens: The first step is easy—just contact us by phone, email, or through our website to schedule an appointment. Whether you're dealing with minor damage or a major collision, we’ll start by understanding your needs.
• What You’ll Need: We may ask for details about the nature of the damage, your vehicle's make and model, and if you’re working with insurance. If you have photos of the damage, feel free to send them to help us assess the situation before you come in.
• What We Do: We’ll schedule a convenient time for you to bring your vehicle in for an assessment, or in some cases, arrange for towing if your car isn’t drivable.

• What Happens: When you arrive, our expert technicians will thoroughly inspect your vehicle to assess the extent of the damage. This includes checking visible and hidden areas, such as the frame, interior, and undercarriage, to ensure we identify structural issues.
• What You’ll Need: If you haven’t already, please bring your insurance information and vehicle registration. If applicable, we’ll also need any relevant claims paperwork.
• What We Do: We use state-of-the-art tools and diagnostic equipment to provide a detailed, accurate assessment of the damage. This allows us to create a tailored repair plan for your vehicle.

• What Happens: Based on the inspection, we will provide you with a comprehensive estimate for the repairs. This estimate will include labor costs, parts, materials, and any additional services required (e.g., painting, frame straightening).
• What You’ll Need: If you’re working with insurance, we can directly work with your insurer to ensure the repair costs are covered. In case you don’t have insurance, we will provide a competitive quote with no hidden fees.
• What We Do: The estimate typically takes 1-2 hours to prepare, depending on the complexity of the damage. If additional work is required during the repair process, we’ll notify you in advance before proceeding with any changes to the original estimate.

• What Happens: Once you approve the estimate, we will schedule the repairs at a time that works best for you. This step includes giving you an estimated completion date.
• What You’ll Need: You’ll sign an authorization form that gives us permission to begin work on your vehicle. If your insurance covers the repair, we will also communicate directly with them regarding payment procedures.
• What We Do: We’ll allocate the necessary resources to start the repair work, ensuring all required parts and materials are ordered. We’ll also confirm the expected timeline for the completion of your repairs.

• What Happens: Now the actual repair process begins! Whether it’s collision repair, paintwork, dent removal, frame straightening, or more, our skilled technicians will carefully carry out the necessary work to restore your vehicle to its pre-damage condition.
• What You’ll Need: No preparation needed on your part unless there are specific instructions we’ve communicated (e.g., clearing personal items from the vehicle). We handle the entire repair process from start to finish.
• What We Do: Our team uses the latest technology, OEM parts (original equipment manufacturer), and expert techniques to ensure the job is done right the first time. Our commitment to quality means we stand behind every repair, from minor fixes to major structural work.

• What Happens: Throughout the repair process, we keep you in the loop with regular updates. If we encounter any unforeseen issues or need to make adjustments to the repair plan, we’ll contact you promptly to get your approval.
• What You’ll Need: Stay available to receive updates and provide feedback, especially if there are any changes to the estimated timeline or costs.
• What We Do: You will receive periodic updates either by phone, email, or text — whichever you prefer. If any additional issues are discovered during repairs, we will call you to discuss potential changes to the scope of work. Transparency is key, and we want to ensure you feel comfortable throughout the entire process.

What Happens: Once the repairs are complete, our team conducts a detailed inspection to ensure everything has been fixed to manufacturer standards. This includes checking for proper alignment, paint matching, and verifying that no issues have been overlooked.

What You’ll Need: You can schedule a time to come in and inspect the work. If you’d like, we can walk you through the repairs, explaining everything we’ve done.

What We Do: We will carry out a final quality check to ensure your vehicle is fully restored and safe to drive. If everything meets our high standards, we’ll notify you that your car is ready for pickup.

• What Happens: Once you arrive at the shop, our team will review the work completed and go over any final details. We’ll answer any last questions you may have and provide you with all necessary documentation.
• What You’ll Need: If you’re paying out-of-pocket, we will collect payment at this time. If your insurance is covering the costs, we’ll handle the paperwork directly with your provider. We accept multiple forms of payment, including credit cards, checks, and financing options if available.
• What We Do: After payment is received, we’ll return your vehicle to you in its repaired condition. We’ll ensure you’re completely satisfied with the work and provide you with information about any warranties or guarantees on the repairs.

• What Happens: Our job doesn’t end when you drive off the lot. We offer warranty coverage on our repairs, and should you experience any issues or concerns post-repair, we’re here to help.
• What You’ll Need: If any post-repair issues arise, simply contact us as soon as possible. We’ll work with you to resolve any concerns promptly.
• What We Do: We stand behind the quality of our work and offer a warranty on parts and labor. If you notice anything that doesn't seem right after the repair, we’ll address it quickly and efficiently.